Online Orders
All orders submitted online are final as our lab has likely already started the process of completing your order. If in the event you need to make changes please email us with in 24 hours of the time your order is placed. info@uafimaging.com
Returns Policy
UAF Photo Lab guarantees satisfaction, our lab checks each album and spread several times prior to shipping this album out against the digital image you submitted to our lab. In most cases our lab employees will notice if there is an error with the order you placed (such as low quality spreads, or the incorrect size of spread) prior to even printing your album. However, it is fully the responsibility of the professional to make sure all images and spreads sent to our lab are fully ready for print. Artwork is subjective in order to not offend our clients we teach our lab employees to check the print against the digital image submitted.
Our products are guaranteed for life. We make everything by hand and although sometimes we do make mistakes, we stand behind our products. If there is ever an issue with workmanship, don’t hesitate to contact us customercare@uafimaging.com.
Shipping
Shipping in USA and Canada (excluding Alaska, Hawaii, Prince Edward Island)
Shipping is free for orders $300 or more, orders less than $300 are subject to a $40 shipping charge Shipments are made via USPS and usually take 2-3 business days door to door. During Peak seasons there can be shipping disruptions due to Holidays and weather related issues. Please check your local shipping carrier to be notified if there are any shipping related issues.
Shipping to Alaska, Hawaii and outside of North America
All shipping outside of North America (including Alaska and Hawaii) will be sent via UPS. We will provide you a tracking number with any overseas shipment there will be an additional Charge to ship outside of North America.
Drop Ship to Client
To drop ship an order directly to your client, simply change the shipping address in checkout. We do not include invoices or receipts in any shipments.
Drop shipment fee follows the standard shipping fee's.
Turnaround Time
Most of our products will ship within 2-4 weeks, please be sure to check our pricing guide to learn when you can expect your product.
Rush Services
We offer RUSH services on our albums. For an additional fee, we will have your album out the door in 10 business days (RUSH fee is per album). If you would like to have your order made with RUSH services please contact us at info@uafimaging.com
Rush Service is 50% of the total cost.
Holiday Deadlines
Our lab will announce the date of all holiday deadlines at least 30 days prior to the actual scheduled deadline. However, if you prefer to plan ahead you can use the following schedule.
Valentines Day: 3rd Friday in January.
December Holidays: The 1st Friday in November
Please keep in mind that all Sample orders ordered during our peeks will be put on hold until after the holiday passes.